When a trip request is cancelled or the rider doesn’t arrive at the pick-up location, you may be paid a cancellation fee.
On-demand trips and scheduled trips
The cancellation fee will apply if:
- Driver has arrived at the pick-up location and waits at least 5 minutes for TaxiF LLC, 10 minutes for TaxiF LLC
- Comfort and 15 minutes for Exec or Lux, before the trip is cancelled automatically.
- Rider cancels 2 minutes after driver has confirmed trip provided the driver is within the 5 minutes predicted ETA
Reservations
For reserved trips, the cancellation policy is as follows:
- Cancellations before 1 hour to the trip: Rider will not be charged any fee for this cancellation and this will not impact your acceptance rate.
- Cancellations less than 1 hour to the trip: If the rider cancels the trip, you will receive a fixed cancellation fee.
- After the scheduled pick-up time, drivers will wait another 8 minutes for Economy Reserve or 15 minutes for Premium Reserve. If your rider is not there after this time the trip will be cancelled automatically and you will receive a fixed cancellation fee.
Cancellation fees will appear on your payment statement. Keep in mind that fee amounts vary by vehicle class and city.
If you think that a cancellation fee should have been charged but was not, please let us know.