By eliminating fraud, TaxiF platform provides drivers and customers safe and convenient. But in very rare cases, drivers and customers are involved in fraudulent activities.
These measures may include:
Pre-arranged trips
Manipulate prices
Fake trips to get driver offers.
Ways to identify and prevent fraud
Driver fraud
In some cases, fraudulent agents invite drivers to participate in fraudulent journey operations. Signs of possible fraudulent intent:
A customer wants to organize a trip in advance
The customer offers to take a long drive if the driver pays the customer a toll.
Excursions outside the platform should not be organized.
Price manipulation of drivers
Any attempt by the driver to artificially increase the price of the trip is considered fraud. Examples of price gouging are as follows:
Starting a ride before the client boarded
Failure to end the trip after connecting the customer
Take a longer road
Accept the request and not go to the customer to get the cancellation fee
drivers use bogus requests to qualify for campaign rewards. Signs of fake orders include:
Self orders
Excess orders with the same customer, device, or payment method
Excessive orders where the customer uses the promotional code
Unusual requests (abnormally short or long trips)
The use of a third-party service generates fake driver requests
Orders with payment problems (credit card payments or chargebacks).
Impact of fraud
If the driver engages in fraudulent activity, it will have several consequences:
Removing some or all of the trip fares
Omitting some or all of the bonuses
Temporary or permanent suspension from the platform
Add a fine to your account
An investigation by law.
You can help us keep the platform safe and secure by reporting any customer offering to take pre-arranged trips. You can provide all required information to the customer support team .