- We strive for all your trips to be 5-star, and we apologize for any unpleasant accidents that may happen to you.
- If an unsafe or disturbing situation occurs to you, or if you have an accident, please ensure that you and all parties are safe.
- Immediately inform the police and paramedics if necessary and do not hesitate to inform us by contacting the technical support team .
- Be aware that we do not tolerate unprofessional behavior from the customer / driver such as aggression, inappropriate physical contact, violence or any similar misconduct.
- Attach any evidence and as much detail as possible when informing our team. We assure you that we treat such cases with the utmost priority.
Note: You must read safety tips to avoid accidents during a trip.