Drivers who confirm your trip requests should bring you to your preferred destination. If the driver for this trip refused your destination or did not bring you there safely and comfortably, please let us know what happened.
If you believe you were incorrectly charged a cancellation fee, please go back in your trip history and select “Problem with cancellation fee.”
Please note, we’re experiencing customer support delays. Our teams are working to respond to all incoming requests as soon as possible and are prioritizing safety and urgent concerns. We will work to get back to you as soon as possible and apologize for the inconvenience.