Having a Technical Issue

If your phone is not compatible with the app or if you are using an old version of the app, then you may encounter technical issues.

To fix the problem right away, please try these quick fixes:

• Update Application
• Restart your device
• Upgrade your phone's operating system
• Clear cache and data for the application
• Reload the application.

What to do if a problem occurs during the flight?

• If the app crashes, restart your device. Flight information is available on the system, and you don't need to worry about canceling the flight due to device restart.
• If restarting your phone doesn't fix the problem ask for a price review.
• To avoid network problem, we recommend that you connect your device to a car charger and use a minimum data limit of 1 to 2 GB on 3G or 4G network.

For further help to solve the technical problem, please contact technical support.

Note:  Please check the information on the recommended devices.