Cancellation fees have been applied to compensate drivers for driving to the customer's location
Cancellation fees apply in the following cases:
You cancel the trip more than 2 minutes after accepting the driver
The driver cancels the trip request after more than 5 minutes of waiting.
A cancellation fee notice appears inside the app, and a receipt is sent to your email. Cancellation fees help us maintain efficiency, ensure quick driver access, and reduce drivers' fears of driving when lost.
Notice:
Pay attention to drivers as canceling trips may affect their profits and activities
Promotional codes do not cover cancellation fees.
If you have any other questions about cancellation fees, please contact technical support via the application.