Trip cancellation fee

Cancellation fees have been applied to compensate drivers for driving to the customer's location

 

Cancellation fees apply in the following cases:

  • You cancel the trip more than 2 minutes after accepting the driver
  • The driver cancels the trip request after more than 5 minutes of waiting.
  • A cancellation fee notice appears inside the app, and a receipt is sent to your email. Cancellation fees help us maintain efficiency, ensure quick driver access, and reduce drivers' fears of driving when lost.

Notice:

  • Pay attention to drivers as canceling trips may affect their profits and activities
  • Promotional codes do not cover cancellation fees.
  • If you have any other questions about cancellation fees, please contact technical support via the application.