If you experienced an issue with your pick-up, such as difficulty connecting with your driver, the trip was cancelled, or your driver didn’t arrive, please let us know here within 30 days.
If you believe you were incorrectly charged a cancellation fee, please go back and select “I was incorrectly charged a cancellation fee.”
We are experiencing customer support delays. Our teams are working to respond to all incoming requests as soon as possible and are prioritising safety and urgent concerns. We will work to get back to you as soon as possible and apologise for the inconvenience.