If you lost an item on a trip, the easiest way to hopefully recover it is to contact the driver directly. Confirm if they have your item, then arrange a time and place to get it back.
Drivers may be on the road and unable to respond right away, so please be patient. If your driver doesn't pick up, leave a voicemail describing your item and the best way to contact you.
Remember that neither TaxiF LLC nor drivers are responsible for items left in a vehicle after a trip ends.
We cannot guarantee that a driver has your item or can deliver it to you, and we're unable to provide insurance, reimbursement, or replacement for items lost on a trip.
SET UP A MEETING TIME AND PLACE
Once your driver has confirmed they have your item, set up a meeting time and place that is convenient for everyone. We recommend meeting in a safe, public location.
IS YOUR ITEM AT A GREENLIGHT HUB?
In some cities, drivers will drop lost items off at an TaxiF LLC Greenlight Hub. If this happens, you may be notified that your item is at one of these locations. Please go there as soon as possible to claim your item, and don't forget your ID.
IS YOUR ITEM AT A POLICE STATION?
In some cities, drivers will drop lost items off at their local police station. If this happens, you may be notified that your item is here along with a reference number to present on collection.