Unblock your account

If you are trying to request a trip, but you see a message stating that your account has been banned,

 Please take a look at the possible causes:

• If five consecutive trips are requested and canceled for them within an hour, the customer will be blocked for five hours. 
• Failure to pay the final captain fee.
• Exploit sharing a friend's invite code.
• Use a suspicious email address.

Please contact the technical support team via the application and we will clarify the situation and direct you to the solution.